Center Solution Product List and Ranking from 4 Manufacturers, Suppliers and Companies

Center Solution Product List

1～5 item / All 5 items

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All-in-one call center solution 'Ji-Phone'

All-in-one call center solution 'Ji-Phone'

Solve the "complexity and intricacy" of multi-vendor systems! Achieve cost reduction and flexible responses.

"Ji-Phone" is an IP platform solution that encompasses a wide range of features necessary for advanced contact centers, combining future potential and scalability. It enables the realization of multi-channel, multi-site, and disaster recovery support. Additionally, the adoption of an open platform eliminates the need for dedicated hardware. Many features are available that contribute to improving customer satisfaction (CS) and employee satisfaction (ES). Furthermore, it also possesses flexible scalability, allowing for quick responses to relocations and expansions. 【Features】 ■ All-in-one platform ■ Multi-channel support ■ Abundant historical reports ■ Excellent scalability with an all-software architecture ■ GUI-based easy call flow configuration tool ■ Expertise provided from experience in building and operating call centers across various industries *For more details, please refer to the PDF document or feel free to contact us.

  • Other Software
  • others

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Contact Center Solution

Contact Center Solution

We support all aspects from business improvement to system planning and construction, as well as business outsourcing and operations!

"Contact Center Solutions" is a service that provides comprehensive support from planning, design, and construction to operational support such as personnel assistance and training. We propose suitable systems from a wide variety of contact center systems. We offer suggestions for centers that evolve through the use of AI and cloud technology. Our goal is to create a contact center that evolves together with our customers. Additionally, we have an outsourcing center in Hiroshima, with numerous achievements in handling customer reception centers for mail order and help desk reception centers. Please feel free to contact us. 【Service Contents】 ■ Current situation investigation, issue extraction, and consideration of solutions toward the desired state ■ Implementation of necessary designs based on policies/goals and current investigation results ■ System construction utilizing AI/cloud technology ■ Staff recruitment/staff training support ■ Proposal of improvement plans, etc. *For more details, please refer to the PDF materials or feel free to contact us.

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Auto Call Solution "Robot Call Center"

Auto Call Solution "Robot Call Center"

Robots will perform call center operations as operators!

The "Robot Call Center" is a call center solution that operates with robots (unmanned) to handle the "monotonous and high-risk of errors (incoming call operations)" that make it easy for operators to leave their jobs. It is a solution that combines robot calls and operator calls, and can be provided as a SaaS service or on-premises. Please feel free to contact us if you have any requests. 【Features】 ■ Achieves standardization of operations ■ Significantly increases selection rate ■ Allows for detailed evidence storage ■ Can transfer to a human call center ■ Capable of reading individual data aloud *For more details, please download the PDF or feel free to contact us.

  • MA
  • Customer Support
  • RPA

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Contact Center Solutions that Evolve Together with Our Customers

Contact Center Solutions that Evolve Together with Our Customers

Comprehensive support from planning to design and construction, as well as personnel support and training!

BMC's "Contact Center Solution" is a service that provides comprehensive support from planning, design, and construction to operational support such as personnel assistance and training. We propose the most suitable systems from a wide variety of contact center systems. We offer proposals for centers that evolve through the use of AI and cloud technology. We aim to create contact centers that evolve together with our customers. Additionally, we have an outsourcing center in Hiroshima, with numerous achievements in acting as customer reception centers for mail-order businesses and help desk reception centers. Please feel free to contact us. 【Service Contents】 ■ Investigation of the current situation, extraction of issues, and consideration of solutions towards the ideal state ■ Implementation of necessary designs based on policies/goals and results of the current situation survey ■ System construction utilizing AI/cloud technology ■ Support for staff recruitment/training ■ Proposal of improvement plans, etc. *For more details, please refer to the PDF materials or feel free to contact us.

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Help desk and call center solutions

Help desk and call center solutions

It demonstrates high cost performance with high quality and low cost!

We provide a "Help Desk and Call Center Solution" that supports multilingual services in Japanese, English, Chinese, and Korean. Available 24 hours a day, 365 days a year, with options for night and holiday coverage. By outsourcing only the necessary tasks and time slots, we contribute to significant cost reductions in areas such as personnel training and system development. 【Features】 ■ Multilingual support (Japanese, English, Chinese, Korean) ■ Available for night and holiday coverage, 24/7 service ■ Cost performance: high quality at low cost *For more details, please download the PDF or feel free to contact us.

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